Social Media as a powerful medium Presence

Social Media has evolved as a powerful medium for users to interact with businesses/brands.
This unique medium is not only amazing for marketing, developing better understanding of your customers but has become the preferred medium for quick interaction between customers and businesses.

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Your users are asking you questions and expect a quick response too!

CX Monk has powerful and easy to use features to not only engage and respond to customer queries, leads, feedback but
also maintain the conversation history in a CRM.

All your mention in one place

The system uses AI to determine important messages so that you can respond to the users who need your help. CX Monk also has an All in One Inbox to help you get all the chatter in one place. Its ticketing is advanced and clubs similar queries by one user even if in multiple messages as a single ticket, reducing clutter.

You can even support response workflows (escalations) and you always have the Turn Around Time insights handy to help you further improve your engagement strategy! The AI driven automated alerts can also help you always be informed on what is important for your business.

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Google my Business

Delight your customers with “Google my Business” Analytics.

With GMB configured, track your Brand’s Review Analytics and respond to your customers accordingly. Filter your ‘Locations’ to understand your brand performance and get insights on your top and low traffic locations. With your customer response in check, you can drive periodic brand comparisons and analyze the Q/A summary as well as your ‘Top engaged users’.

Alongside, dynamic access to Instant insights, track your Incoming and Outgoing keywords, and target your communication on Google, wisely.

GMB will get you to ace your Google performance to enable the best Customer Experience with CX Monk!

As businesses grow two vital things become critical

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    Support hours : Are you there for your customer 24/7

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    Are you able to provide the same personalized and prompt response to all your customers as you scale

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    Both these are aptly supported by the CX Monk Chatbot feature.

CX Monk Chatbot feature

CX Monk also supports Live Agent transfer when a BOT fails to understand the user request. This enables BOTs to be deployed even in critical situations with less need of people to support a very large number of customers.

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Now you can create a powerful Chatbot to help you with your customer service and engagement with just a few clicks!


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You can activate your Customer Service BOT either on the Website or on the Messenger.


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The BOT is also linked to the CRM, which means even with automation you always will be able to maintain all customer transactions in a unified, single CRM.


You can also use your interactions in the BOT to enrich your CRM, automate your email marketing or even use Push Notifications.


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There is no need to write any code for creating new BOT behaviours or modifying the BOT.


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Users can also retrain the BOT with a few clicks, making the BOT become smarter with each interaction.


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CX Monk also supports Live Agent transfer when a BOT fails to understand the user request. This enables BOTs to be deployed even in critical situations with less need of people to support a very large number of customers.