Social Media has evolved as a powerful medium for users to interact with businesses/brands.
This unique medium is not only amazing for marketing, developing better understanding of your customers but has become the preferred medium for quick interaction between customers and businesses.
Support hours : Are you there for your customer 24/7
Are you able to provide the same personalized and prompt response to all your customers as you scale
Both these are aptly supported by the CX Monk Chatbot feature.
CX Monk also supports Live Agent transfer when a BOT fails to understand the user request. This enables BOTs to be deployed even in critical situations with less need of people to support a very large number of customers.