FAQs

Answer : It depends on the plan you purchase. See plans.
Answer : It depends on the plan you purchase. See plans.
Answer : The DIY dashboard is the ultimate place to view all your analytics. Create and customize widgets according to your requirements and get automated reports delivered straight to your inbox.
Answer : Yes, once configured, updated reports are automatically delivered to your inbox according as per your chosen schedule.
Answer : A few features that CXMonk can schedule for you are:
  • a. social media posts.
  • b. email campaigns.
  • c. Coupon generation and redemption for loyalty programmes.
Answer : Yes, you can personalize your email campaign by creating a new template and design your mail according to your choice. You can also select from our wide range of available templates for your campaign.
Answer : Yes. You can use the 'keyword search' feature to measure performance of each keyword or hashtag in your social media campaigns.
Answer :
Step 1: Configure user loyalty points based on their engagement activity (Like, Comment, Share, Reply and Retweet) on the social media channels for your brands. and define your user loyalty tiers.
Step 2: After the configuration is done, the users need to permit if they want to get enrolled for the loyalty programme.
Share the enrollment page link with your users either through social media or emails.
Step 3: Users will have to visit the link, enter their email ID or phone number to get themselves enrolled.
Answer :
Step 1: Configure how many points will get deducted once user redeems any coupon.
Step 2:Enrolled users will receive coupons in their emails based on their engagement on any brand campaign/post.
Step 3: Users will redeem the coupons in stores, discounted offers etc. based on what you decide.
Step 4: Reward points get deducted from their account on redemption.
Answer :You can upload user contacts either through a CSV file or manually entering user details.
Answer : You can deploy your chat bot only on the following channels: Facebook Messenger, Line, WhatsApp and website.
Answer : You can create an INTENT for your chat bot based on audience queries and generate RESPONSE for the same intent. The respective response will be automatically sent the next time user places the query.
Answer : You will get an option to share your email ID and we'll contact you via email shortly.